Online Reputation Management Done Wrong

Posted on: 22, Jan 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media Leave a Comment

What NOT to do when it comes to crisis management for negative reviews While online reviews have exploded in popularity, and are given more credence than ever before, the actual laws addressing the topic are still a bit murky. In what could become a precedent-setting case, online retailer KlearGear.com is …