Krispy Kreme’s KKK Crisis

“We didn’t know” is a weak excuse these days Krispy Kreme was left apologizing after a store in Hull, England started promoting “KKK Wednesday”. Meant to stand for “Krispy Kreme Klub”, the promotion was shared on the popular doughnut shop’s …

UCLA Using ‘Net for Superbug Outbreak Crisis Comms

Becoming a go-to the source for information is a proven crisis management tactic The deadly “superbug” outbreak at UCLA Medical Center that left seven sick, two dead, and 179 potentially exposed to bacterial infection has made headlines across the country. …

Guest Post: Too Much Joy About Brian Williams

[Editor’s note: This guest post comes to us courtesy of Andrea Obston, president of Andrea Obston Marketing Communications, LLC., and touches upon a topic we felt relevant to today’s social climate.] There’s been entirely too much joy floating around about …

Investment Firms Requiring Cyber Crisis Planning

The rising trend of insisting on crisis preparedness reaches the investment industry Last year we saw widespread insistence by insurance providers that the insured have crisis management plans in place, and now it looks like other industries are hopping on …

Erik Bernstein Named Vice President of Bernstein Crisis Management

February 10, 2015 – Monrovia, CA — Erik Bernstein has been named vice president of Bernstein Crisis Management, Inc. (BCM), a 21-year-old national crisis management consultancy based in the Los Angeles area. Erik started with BCM in 2009 as a …

Crisis Management Must – Coping with Workplace Conflict

Creating a plan to deal with clashes is essential to crisis management Conflict in the workplace is unavoidable. You have groups of people, brought together for their individual thoughts and abilities, and it’s just not realistic to believe they will …

Advice for Church Officials in Drinking and Driving Case

We share the crisis management steps they should be taking Details are emerging in the case of the Maryland bishop who struck and killed a bicyclist while drunk driving this past December, and although church leadership has taken a step …

Hacking Wi-Fi Networks is Literally Child’s Play

It doesn’t take a hardened criminal to steal your data Public wi-fi networks are everywhere, from coffee shops to entire metro areas. They’re also astoundingly easy to hack. In an eye-opening experiment out of the UK, one security researcher turned …

GoDaddy’s Super Bowl Ad Draws a Penalty

Failing to anticipate public reaction is a costly oversight Domain registrar and Web host GoDaddy has a history of questionable taste for its ad campaigns, and its latest addition, axed after uproar from stakeholders, looks to have been a costly …

Guest Post: Cybersecurity Takes Centre Stage as a Crisis Risk

[Editor’s note: The below article, originally published in the Managing Outcomes newsletter, is an excellent look at the hot topic of cybersecurity from our colleague and frequent contributor Tony Jaques.] 2014 was a landmark year for cybersecurity, which saw a …

Crisis Management Risk: Your Apps Have Been Hacked

With convenience comes danger Smartphones have gone far past being a fancy means of communication. They are our bank tellers, our maps, our offices-away-from-the office, and so much more, and all of this increased functionality is made possible by the …

Crisis Management Quotables…on Intent and Reality

It’s important to test your communications to see how they sound coming out of your mouth before sharing in public We return to our Crisis Management Quotables with a line from a great thinker. Herman Hesse authored, among other works, …

Software As a Cybersecurity Risk

Are the programs you use to work leaving you vulnerable to attack? Publicly held companies are being ranked, both by stakeholders and the SEC, on their ability to prevent and withstand cyber attacks. Although most have put some form of …