Negative Customer Experiences Lead to Crises

Posted on: 18, Jun 15

Erik Bernstein crisis management, Crisis Prevention, Erik Bernstein, Jonathan Bernstein, reputation management 1 Comment

Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself on the road to crisis. Yes, sometimes there is nothing …

Handling Workplace Emotions Following a Disaster

Posted on: 19, Dec 13

Jonathan Bernstein crisis communication, crisis communications, crisis management, Crisis Response, disaster crisis management, disaster management, disaster response, Erik Bernstein, Jonathan Bernstein, workplace crisis Leave a Comment

[Editor’s note: The following guest post from Dr. Vali Hawkins Mitchell and Kristen Noakes-Fry takes a look at an aspect of crisis management for which many managers are extremely unprepared.] When I arrived in New York City in September of 2001, I knew what my job was, even though my mind …