Royal Caribbean Latest Cruise Line to Sink Crisis Management

Another weak response to big trouble You’d expect every cruise company to be well-prepared to spring into crisis management for just about any incident after the myriad troubles that plagued the industry over the past year.  But the more than …

Crisis Management Lessons from Royal Caribbean

Rough seas lead to valuable lessons Learning vicariously through others who have endured crises is one of the very best (and least painful) ways you can better your own crisis management ability. Early this year we wrote, repeatedly, on Carnival …