Royal Caribbean Latest Cruise Line to Sink Crisis Management

Posted on: 29, Jan 14

Jonathan Bernstein crisis communication, crisis communications, crisis management, crisis public relations, Crisis Response, customer service, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Another weak response to big trouble You’d expect every cruise company to be well-prepared to spring into crisis management for just about any incident after the myriad troubles that plagued the industry over the past year.  But the more than 600 passengers who got way too familiar with their tiny …

Crisis Management Lessons from Royal Caribbean

Posted on: 20, Nov 13

Erik Bernstein crisis communication, crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management Leave a Comment

Rough seas lead to valuable lessons Learning vicariously through others who have endured crises is one of the very best (and least painful) ways you can better your own crisis management ability. Early this year we wrote, repeatedly, on Carnival Cruise Lines’ failures to do proper crisis management, but they …