Customer Rage and Crisis Management Infographic

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, customer service, Erik Bernstein, infographic, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Why taking care of angry customers is a crisis management concern

Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy.

With the average consumer checking social media before making any major purchase and bad experiences being shared instantly with thousands of your stakeholders, it’s time to pay attention to the relationship between customer rage and crisis management.

Customer RAGE and Crisis Management FINAL

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The BCM Blogging Team

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