Why taking care of angry customers is a crisis management concern
Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy.
With the average consumer checking social media before making any major purchase and bad experiences being shared instantly with thousands of your stakeholders, it’s time to pay attention to the relationship between customer rage and crisis management.
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The BCM Blogging Team
https://www.bernsteincrisismanagement.com