Customer Rage and Crisis Management Infographic

Posted on: 09, Jun 14

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, customer service, Erik Bernstein, infographic, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …

Do Your Crisis Management Plans Include Loss of GPS?

Posted on: 01, Aug 13

Erik Bernstein crisis avoidance strategy, crisis communications, crisis management, crisis planning, crisis preparation, Crisis Prevention, crisis public relations, Erik Bernstein, Jonathan Bernstein, PR, workplace crisis 1 Comment

Heavily-used technology is frighteningly easy to disrupt EVERY day for up to ten minutes near the London Stock Exchange, someone blocks signals from the global positioning system (GPS) network of satellites. Navigation systems in cars stop working and timestamps on trades made in financial institutions can be affected. The incidents …

My Intelligence Cover Was Blown by a Well-Intentioned Whistle-Blower

Posted on: 28, Jun 13

Jonathan Bernstein crisis management, Jonathan Bernstein 3 Comments

Are we seeing the whole elephant, or just the trunk? In early 1973, as a 22-year-old Army enlisted man in the Cold War era, I volunteered to work undercover against an East German-funded front group based in Heidelberg, Germany. I operated under the supervision and direction of the 66th Military …

5 Crisis Management Questions for Jonathan Bernstein

Posted on: 20, Jun 13

Erik Bernstein crisis communication, crisis communications, crisis consultant, crisis expert, crisis management, crisis management consultant, crisis management expert, crisis manager, crisis planning, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internal crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management Leave a Comment

Bernstein Crisis Management president shares valuable insight in latest interview We were honored recently to have the Baltimore Sun’s Candy Thomson sit down with our very own Jonathan Bernstein for an interview as part of the paper’s “5 Questions” series. The BCM Blogging Team https://www.bernsteincrisismanagement.com/

Crisis Management Ostrich Alert for Colleges & Universities

Posted on: 09, Apr 13

Jonathan Bernstein crisis avoidance strategy, crisis communications, crisis management, crisis planning, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, internal crisis management, Jonathan Bernstein, public relations, reputation management, risk assessment, school crisis management, strategic reputation management Leave a Comment

You Might Be An Ostrich If….. If you haven’t already initiated an independent investigation to determine whether or not you could be the next Penn State or Rutgers…you might be an ostrich. If you know that something which has happened or is happening on your sports programs could seriously harm …