Customer Rage and Crisis Management Infographic

Posted on: 09, Jun 14

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, customer service, Erik Bernstein, infographic, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …