Below you'll find a list of all posts that have been tagged as “reputation”
Did you catch this viral story? You likely caught one of the many links sharing the story of a Popeye’s manager “arrested for dipping chicken in cocaine” early this month. The story went viral and was widely distributed as legitimate, something that personally pained me to see considering the page …
Do you think traditional news media remains a viable means of communicating during a crisis? Maybe it’s a lower priority than you think. A 2016 Gallup poll surveyed Americans on trust levels for various institutions and found that former bastions of trust like newspapers and TV news now rank among …
Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks as well, dangerously often it’s as an abstract construct and …
Reputations are forged in crisis Greek thinkers keep making their way into Crisis Management Quotables. To me the appeal is not so much their statements are spectacularly profound, but rather that they perfectly summarize a piece of the human experience. Take today’s quote, from philosopher and founder of the deliciously indulgent Epicurean school of thought, …
Investigating the impact of CEO action on your most valuable resource While the actions of all members of your organization hold the power to impact your reputation, the actions of those at the top typically hold more potential to create lasting damage. Weber Shandwick dug deeper into the relationship between …
A situation that begs the question, “what were they thinking?” Austin, Texas has been making a name for itself as a hip and progressive city in recent years. While you would expect city officials to be celebrating their new majority female City Council, the first in Austin’s history, their reaction …
Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …
The earlier you spot trouble, the easier it is to mitigate damage We really can’t stress it enough, keeping tabs on your online reputation is absolutely vital to crisis management today. The ‘net is where you’re going to catch little problems before they become big ones, but if you don’t …
