The Ryan Braun Saga: Part Two

Posted on: 05, Mar 12

Erik Bernstein communications, crisis communications, crisis expert, crisis management, crisis preparation, crisis preparedness, Crisis Prevention, crisis public relations, Crisis Response, crisis training, issues management, litigation-related PR, media training, PR, public relations, reputation management, strategic reputation management Leave a Comment

The following is a guest article from frequent contributor and director of crisis communications for Triad Strategies, Rick Kelly. If you missed Part One of this story, head here first. The Ryan Braun Saga: Part Two We who practice crisis communications for a living are intimately and sometimes painfully familiar …

Get the Right Story Out

Posted on: 02, Mar 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, public relations, reputation management, social media Leave a Comment

Does Inaccurate Information Require Crisis Management? If information is not accurate does a company still need to address it? The answer is a resounding “yes”. The days of ignoring something and hoping it goes away are long gone. Today, if an issue is ignored it is considered true until proven …

What To Do When People Hate You

Posted on: 22, Feb 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, online reputation management, public relations, reputation management, social media 1 Comment

Use negative attention to create positive content When Ragan.com went looking for comment from companies on 24/7 Wall Street’s most-hated companies in America list, seven of ten either declined to comment or literally didn’t respond. Writer Matt Wilson asked several crisis management professionals why this might be, and BCM president …

The First 24 Hours

Posted on: 20, Feb 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, PR, public relations, reputation management, social media 1 Comment

Sometimes you can’t prevent a crisis The combination of social media influence and a breakneck media cycle has made the first 24 hours after a crisis breaks more critical than ever. On March 1, Jonathan Bernstein will present, “Communicating in Crisis: The First 24 Hours,” a Communitelligence webinar. Focusing on …

Loose Lips

Posted on: 15, Feb 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, public relations, reputation management 2 Comments

Don’t sink your own ship! Never interrupt your elders. 60 Minutes last night aired an interview with House Majority Leader Eric Cantor. Correspondent Leslie Stahl was questioning the Congressman about the need for bi-partisan cooperation and said even Cantor’s hero, Ronald Reagan, compromised and raised taxes. At that point, Cantor’s …

Emergency Business Check-Up

Posted on: 26, Jan 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, disaster management, disaster preparedness, disaster response, public relations Leave a Comment

The following is a very helpful mailing from FEMA, which has dramatically improved its communications since the Katrina debacle. It’s January and Time for Your Business Emergency Check-Up! Hello from the FEMA Private Sector Representative Desk! Before the holidays we sent you a message introducing me as the new FEMA-PSR, …

Managing a Crisis in the Social Media Wilderness

Posted on: 19, Jan 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, public relations, reputation management, social media Leave a Comment

Crisis management 101 pays off for gaming company Crisis management professionals are very much aware of the reputation issues that negative discussions on Twitter, Facebook, and certain forum communities can bring. When gaming company N-Control ran afoul of its stakeholders via a marketing consultant’s short temper (Quote: “We do value …

A Different Kind of Pie

Posted on: 13, Jan 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, public relations, reputation management, social media Leave a Comment

this one will help your crisis management Communication is the cornerstone not only of crisis management, but also much of business. In order to bring stakeholders the answer, product, or service that they want, you need to understand WHY they want it. This can be difficult to explain, which makes an …