Mitsubishi’s False Fuel Economy Crisis

Erik Bernstein crisis management, reputation management Leave a Comment

Dominoes continue to topple in the auto industry emissions mess When large crises break in one organization within an industry, it often follows that similar issues will be found within some number of their peers. Looking at recent events, the auto industry certainly seems to be following that pattern. First …

Hyundai’s Crisis Management for Suicide Video

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online crisis management, online reputation management, public relations, reputation management, social media Leave a Comment

Always consider the feelings of your audience When it comes to attempts at “edgy” marketing, it’s easy to go too far, creating a self-made crisis. Late last month, Hyundai raced into crisis management mode after an online video featuring its hydrogen fuel cell-powered Hyundai x35 literally brought many viewers to …

The Crisis Show Ep.12 – Recalls, Apple Leak, Montreal Shooting and…

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Jonathan Bernstein, online reputation management, public relations, social media, The Crisis Show Leave a Comment

The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …