Below you'll find a list of all posts from January, 2017
[Editor’s note: The following is an excerpt from the Crisis Manager Newsletter, where we share our thoughts on current events and recap the best of the blogs each month.] Whatever side you may be on, it’s been impossible to ignore the impact politics have had on business over the past several …
If you haven’t taught staff how to avoid an IT crisis you’re asking to have one Nearly 70% of the data protection and privacy professionals surveyed for a recent Managing Insider Risk through Training & Culture report said their employees are the weakest link in efforts to keep information secure. Hackers have …
Next steps and hurdles to recovery “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.” — Joseph Hall Samsung did well painting a picture of an issue that’s been thoroughly researched and resolved, but the proof is …
Keep that New Year’s resolution and get your online reputation in shape! As we approach the end of January I have a question…how’s that resolution to get control of your businesses’ online reputation for 2017 going? The good news is that, even if you procrastinated 30 days away (naughty you!), it’s …
What changed and why it matters I think “about damn time” sums it up well. Though we criticized Samsung’s initial effort for its slow roll of damaging information and lack of compassion, it’s clear the electronics giant made a choice to directly address its reputation issues. The package it put out today was …
Mistake steps on profits for footwear distributor Score another one for sharp-eyed Redditors, and another financial loss for a company that failed to spot an issue before it created public problems. California-based Conal Footwear found itself in bad spot after a Reddit user shared [warning, NSFW language at link location] an image of prints …
When it rains, it pours Chipotle’s made the news for legitimate issues recently, but the latest headline-grabbing happening is a bit much. Leah Caldwell, the California woman suing the company, alleges that Chipotle used an image of her snapped 10 years ago at a Denver location for nationwide in-store ads despite her explicitly denying the …
Don’t let a failure to practice hurt your operation in the new year You’ve got yourself a crisis management plan, and that’s great, but when crunch time hits that plan isn’t going to stand up and do the work for you. Just as you wouldn’t expect actors to put on …
Don’t point outrage in your own direction with an inappropriate “tribute” share Cinnabon’s Carrie Fisher tweet is the latest in a long string of inappropriate social media shares following the death of public figures. One concerning trend is that the majority of these faux pas have come from organizations large …
