Prepare for Takeoff with these Social Media Crisis Management Tips

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, international crisis management, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management Leave a Comment

Social media crisis management advice that applies for all types of organizations

The 2010 volcano eruption in Iceland was one of the first tests of airline’s abilities to do social media crisis management for a major event. While it was a few years back now, the lessons shared in a infographic passed on to us by colleague Andy Russell apply more than ever today:

While the info is targeted at airlines, it applies equally well to any organization facing a major incident that impacts large numbers of stakeholders. If you shape your social media crisis management planning to be able to address the five steps listed above, you’ll be well positioned to face whatever trouble comes along.

The BCM Blogging Team

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