Crisis Management Case Study: Exploding Fireplace Recall

Posted on: 12, Jun 19

Jonathan Bernstein crisis management, public relations, recall, recall crisis management

  [Author’s Note: The general public seldom gets to see what goes on behind the scenes of a significant product recall.  It ain’t always easy!] The Crisis Home Products manufacturing (name disguised), based in the Midwest with operations throughout North America, received reports from distributor showrooms that some of the …

Takata’s Crisis Management – as Faulty as its Airbags?

Posted on: 15, Nov 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, PR, public relations, recall, reputation management 1 Comment

Poor communication in the wake of crisis can quickly lead to catastrophe Takata, the company behind the faulty airbags that have led to widespread vehicle recalls, was already taking serious heat from its clients. Now, allegations from former employees that executives ordered technicians to destroy the results of tests conducted …

Generic Lipitor Recall Crisis

Posted on: 30, Nov 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, FDA, Jonathan Bernstein, recall, reputation management 1 Comment

Evidence of a lack of crisis management concern? Ranbaxy Pharmaceuticals Inc. is recalling more than 40 lots of atorvastatin pills — the generic version of the popular statin Lipitor — over possible glass contamination. Statins, or lipid-lowering drugs, are among the most commonly prescribed medications in the United States. The …

Yes, MORE Recall Crisis Management for Toyota

Posted on: 15, Oct 12

Erik Bernstein crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, recall, reputation management, Toyota Leave a Comment

Automaker’s lackadaisical crisis management creates continued catastrophe If it feels like the folks at Toyota been recalling cars for the past three years, well, that’s because they have. In yet another addition to the lengthy series of recalls, some 7.4 million+ Toyotas have been recalled because of a faulty power window …