Too Close to See: Why Amazon’s Handling of Whole Foods Could Lead to Crisis

Erik Bernstein crisis management Leave a Comment

It’s a common occurrence for a crisis management pro – you’re brought into a case, start asking questions, and immediately spot red flags so blatant it seems impossible they were missed. Yet, more often than not, there’s no willful ignorance at work. In this new monthly series we’ll look at organizations …

Whole Foods and Yellow Fever: How’d this one get through?

Erik Bernstein Crisis Prevention Leave a Comment

Failure to avoid predictable problems results in backlash Before it became the in-store restaurant for a new Whole Foods store in Long Beach, CA Yellow Fever was operating in two different SoCal locations. Co-founded by a Korean-American chef,  it was an independent operation which took the risk of a controversial …

Whole Foods Talks Sewer Sludge

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, PR, public relations, reputation management

Crisis communication from the health-centric grocery chain in response to biosolids controversy We know more about the food on grocery shelves today than ever before because instead of buying whatever produce or meat is in front of them, consumers are asking questions and demanding answers. The most recent stomach-turning fact …