Below you'll find a list of all posts from August, 2015
Essential info to help you manage reputation As much as many would like to believe they can ignore them, fake them, or land five-star ratings without going the extra mile, online reviews play a role in nearly every business today. Learning about the experiences of peers and other influences is …
Why Jared won’t dethrone the sandwich king [Editor’s note: Subway found out first-hand the dangers even a seemingly clean spokesperson can suddenly present, and caught a lot of flak as a result. In this guest post, Andrea Obston explains why, despite the serious hurdle, Subway’s gonna be just fine.] Kudos …
by Jonathan Bernstein The Digital Age has become the Age of Karma. The Internet has given virtually everyone the power to expose information that, in the past, would have remained hidden. The popularity of such disclosures with the media and general public has furthered the trend of looking under personal …
Fallout from this case is evidence of dangers from others As predicted, outed Ashley Madison users are being targeted for extortion. Although the reported cases thus far have been of a widespread spam-based attack, it would take very little digging for someone interested in a more personal attack to find …
Are companies going too far in trying to provide the ultimate customer experience? Would it creep you out if your flight attendant walked up to you and wished you a happy birthday out of the blue? That’s precisely what a Gawker article claims is happening on United Airlines thanks to …
Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by minor issues or manufactured/baseless outrage these days this gem was …
More evidence connectivity is outpacing security Hot on the wheels (sorry, couldn’t resist!) of the uConnect hack comes another concern-causing car finding. This time, researchers at the University of California San Diego announced their discovery of a method that allows them to to hack thousands of different vehicles from a …
Poor communications and a questionable explanation leaves the airline’s most valuable asset in danger Allegiant Airlines’ emergency landing at a then-closed Fargo, ND airport raised serious questions about safety. And, when your organization revolves around carrying passengers some 30,000+ in the air, that means immediate damage to your reputation. Given …
Poor response to a predictable crisis compounds damage Burger joint Checkers, also known as Rallys in some areas, is the latest fast food chain to find itself in crisis thanks to a stomach-turning video posted to social media. While the identity of the original poster is unclear, several individuals have used …
A look at how few are truly prepared to face a crisis head-on While virtually all leaders will readily admit that crises which endanger reputation and the bottom line can happen at any time, far fewer are actually prepared. The infographic we’ve shared below, created by consultants at Deloitte based …
Sporting regulator fights back against allegations of negligence Early this morning we published a post covering shocking allegations from UK paper The Sunday Times and German broadcaster ARD/WDR regarding the prevalence of doping in international sport and the alleged lack of action from the International Association of Athletics Federations. We …
Did the regulating body allow suspicious athletes to compete and win over a 10+ year span? A new report from The Sunday Times sent shocks racing through the sporting world thanks to serious allegations of an absolute epidemic of doping by competitors at the world’s biggest events. What sparked it …
