The following is a reprint of the editorial from our August 31, 2017 issue of ‘Crisis Manager’. I started to write a different editorial here but fact is nothing I can say right now felt as important as sharing some info that might help victims of Hurricane Harvey. Instead, I’d …
Failing to keep customers happy is a crisis management concern We’ve all had them – that one terrible customer experience that left us saying, “never again.” Losing even one customer can hurt, and oftentimes truly bad customer experiences impact far more than that. The headlines have been flooded with big …
[Editor’s note: This post is Part 2 from a pair of contributions by guest blogger Cylvia Hayes. To read her first post, click here.] Using a Reputation Crisis to Become Better and Bigger…Instead of Just Bitter If you wind up facing an intense reputation crisis people will ask you about …
To Avoid a Reputation Crisis Don’t Do What I Did! On October 7, 2014 my life blew up. I was serving as First Lady of Oregon, partner to the Governor who was running for reelection. A notoriously mudslinging reporter who had been after me for years finally found something from …
We tell clients to get an outside perspective on things like new products or services whenever possible. When you’ve been close to a project you tend to only see what you want to see, and not what the savage eyes of critics will spot immediately. Boutique and vintage brand BelleChic …
A Life-saving service from the big G [Editor’s note: Thank you to our friend Andy Russell for bringing this new Google service to our attention. If you have a topic you think would be a good fit for our blogs please email it to [email protected]] Google’s latest feature, SOS Alerts, …
[This guest post, which dives into the many ways emergency notification systems can be used to reduce the impact of crises, was written by Sean Bergesen was originally shared to the Omnilert blog.] Today, the ways to notify your people are practically endless. They are registered to receive text messages …
Not preparing for crisis is begging to have one If you’re online reading this, chances are you know that almost every crisis or reputation threat today involves social media to some degree. Yet, a shocking number of organizations are not prepared to deal with crisis social media at all. It’s like riding …
Quick advice to start your course to being media-ready A lot goes into being prepared to speak to the media, and it can be a daunting skill to learn. But, in our experience, if you’re an expert in your field it’s likely you can be taught to deliver a solid …
Can the ridesharing service correct before it swerves out of control? We all knew serious change was required at Uber in order for the ridesharing service to survive. Explosive growth got it to the top, but massive and repeated reputation threats created by everyone from the founders themselves to individual drivers …
Leadership is under the microscope like never before While overall forced turnovers are in decline, the proportion of CEOs being fired for ethical issues is on the rise. The percentage remains relatively low, but the trend is one all organizations should be aware of. The US and Canada have seen the …
3 simple items guaranteed to improve your messaging Credibility. It’s what every communicator strives for, especially when you’re discussing a crisis situation. And, it’s what many communicators fail to achieve – not through lack of speaking or writing skill, but because they’ve presented the information without demonstrating the Three C’s. The …
[Editor’s note: Today’s post comes to us courtesy of Beth Kotz, Credit.com contributing author. Being hit by a cyberattack brings serious financial and reputational repurcussions, which makes working to prevent and prepare for the various possibilities an important part of any crisis management plan.] The True Cost of a Credit Card Breach …
Learning from the success, and mistakes, of others Though there’s always a bit of debate over precisely how they’re measured, annual polls like the Harris Reputation Quotient are useful because they track shifts over time. For crisis management consultants this is an excellent opportunity to study how tactics of all …
You can’t rely on others to tell your story The inspiration for today’s Crisis Management Quotable hardly needs any introduction. Carol Burnett is one of the most famous actresses and comedians of all time, and she’s left a trail of quotes sharing wisdom and laughter throughout her career. Words, once …
