Responding to Social Media Crises

How you react can make all the difference

Let’s be real here – no matter how hard you try to avoid trouble, it’s not only possible, but also quite likely, that you’ll eventually encounter the need to do a bit of social media crisis management.

Considering that the way you respond could mean the difference between a blip on the radar and a reputation damaging crisis, you may want to take notes on the following infographic, from the blog of social media expert Neira Jones:

SoMe Crisis PR Infographic August 2012

The BCM Blogging Team

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