Telling stats on crisis preparedness A new study from Ignyte points toward worrisome trends among UK organizations. The survey polled 500 managers working across eight different sectors throughout the UK. Among the findings were that… 39% of managers say their higher management team were most likely to cause a crisis …
Do the real numbers tell a dangerous story? According to a new report from Symantec, we’re only seeing the tip of the iceberg when it comes to the true extent of data breaches. In the report, Symantec alleges that the reported 429 million identities exposed in 2015 are but a …
Will a tasteless statement lead to reputation damage? [4/25/2016 – 9:26 am] We’re often writing about situations in the past, but today we have the opportunity to look at a still-evolving crisis. Yesterday, product promotion site AppSumo posted a listing for a phone stand which included an inexplicable crack at Parkinson’s …
Take notes from others before it’s your turn to go on stage The playwright Terence, also known as Publius Terentius Afer, was brought to Rome as a slave, educated, and later freed because of his writing ability. So impressive were his abilities with the written word that, although many of …
Reputation by association is a real part of doing business today Volkswagen’s emissions scandal has resulted in widespread damage to the company, whether it’s displayed by lost sales, direct payouts or, in this case, former customers scattering in order to protect their own reputations. According to reports, Best Buy’s “Geek …
Clashes are inevitable, but they don’t have to result in lasting damage People are emotional beings, and some conflict is only natural. Conflict run amok is dangerous though, not only because it harms your reputation, spooking potential new hires, investors and the like but also due to the costs it creates. …
Are you ready to get messaging moving in the midst of crisis? Today’s stakeholders expect crisis communications to be in full swing just minutes after an incident occurs. To work effectively in the slim window of time you have before criticism begins to build you simply must be prepared. Prepared …
Predict misuse before your launch or pay with reputation after the fact Microsoft’s Tay AI was supposed to be a cute publicity tool and experiment in one. “Tay” was supposed to communicate with users via Twitter, Kik, and GroupMe in the voice of a teenage girl, using AI learning to …
Are man-made quakes putting your organization at risk? Most organizations in our home state of California have disaster management plans that include the possibility of earthquakes because everyone is well aware that the state sits on several major fault lines. But, did you know that fault lines aren’t the only …
Ignoring these workplace dangers could cost you Accidents in the workplace are a threat to your organization. They cost you in a number of ways, from direct cash payouts to lost productivity, damaged files, and more. Yet, when we conduct vulnerability audit walkthoughs, we typically spot several hazards within minutes of …
Looking at a common cause of personal crisis Over the past several years we’ve seen a massive increase in clients seeking to resolve not major corporate reputation threats, but those to their own reputations. Although these threats come from a variety of sources, the overwhelming majority are a result of …
Helpful information for crisis management and PR as a whole Knowing how to work with the media, how reporters use essential tools like the internet and social media platforms, and what shapes the coverage you see on a daily basis is a must for any type of public relations. Because this …
Honest mistake or trolling for media coverage? It may seem obvious that a t-shirt emblazoned with the message, “Don’t say maybe if you want to say no.” is a major no-no, especially with heightened sensitivity to the issue of consent that’s risen across the nation. Yet, supposedly, this very shirt …
Don’t search this one before breakfast A NSFW video of a man urinating on a conveyor belt at Kellog’s Battle Creek, Michigan facility is making the rounds this week. Little is known about the incident and Kellog’s is offering up the standard line to press, with variations of “Kellogg takes this …
Chipotle has brought on a new PR firm to help it navigate its way out of its foodborne illness crisis, but until it hammers out apparent issues with procedure in its locations around the country no amount of effort will lead to a recovery. When a Chipotle in Billerica, Mass. …
