Below you'll find a list of all posts that have been tagged as “crisis communications”
The dangers of deception When HP quietly pushed out a “security update” that caused many of its printers to stop working with third party and recycled ink cartridges that had been fine the day before, consumers and activists were outraged. This outrage was fueled by several issues, including environmental concerns and …
You aren’t dragging this candy company into a political debate When Donald Trump Jr. tweeted a picture of a bowl of Skittles to support his take on the Syrian Refugee crisis the @Skittles twitter account was flooded with users tagging them and otherwise referencing Jr’s post. Instead of playing ostrich or …
Suds won’t clean this crisis up The U.S. Consumer Product Safety Commission (CPSC) is actively and cooperatively working with Samsung to address safety issues related to certain top-load washing machines made between March 2011 and April 2016. CPSC is advising consumers to only use the delicate cycle when washing bedding, …
Designers thought they were respecting Pacific Island culture, but critics disagreed Okay, we get it. If you’re Disney, and putting out a fall movie starring Dwayne “The Rock” Johnson, then you’d like to cash in on that fact with a Halloween costume. But…maybe someone should put the brakes on when …
Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World Wars. His career requires little recap, so let’s move directly …
There’s no excuse to not come prepared for easily anticipated issues Snapchat certainly holds a spot as a darling of the social media world, but that doesn’t mean it’s immune to controversy. One of the most popular features of Snapchat are the various “lens” filters users can apply, which put …
Plan ahead and reduce the impact of negative situations We’ve had the pleasure of guest lecturing classes at the USC Annenberg School of Communication and Journalism, and we can tell you first-hand there are some brilliant minds at work there. With a focus on educating the next generation of communications pros …
Being ready in advance is key to mitigating damage Social media mishaps can turn into crises in the blink of an eye. The best way to prevent a single incident from turning into a costly crisis is to leap into action the minute you spot the warning signs. You can’t …
[Editor’s note: A big THANK YOU to colleague Phil Cogan for bringing this story to our attention! If you have a topic that might be a good fit for this blog we’d love to see it, drop an email to erik@bernsteincrisismanagement.com any time.] Having less-than-ideal security in place to protect user …
Are you ready to get messaging moving in the midst of crisis? Today’s stakeholders expect crisis communications to be in full swing just minutes after an incident occurs. To work effectively in the slim window of time you have before criticism begins to build you simply must be prepared. Prepared …
A hard look at what happens when the market loses faith in your brand There’s a lot out there discussing the importance of reputation and the harm crises can do to a brand or organization. When it comes to making the call to spend a serious chunk of budget on …
Communication is now a two-way street whether you like it or not You don’t wind up leading teams at organizations like Fast Company and Inc. magazine unless you have your finger on the pulse of the modern world, and our featured quote for this first Crisis Management Quotable of 2016 …
Did we see the understatement of the year just as 2016 got moving? The first weekend of the new year saw militia members occupying the headquarters of an Oregon wildlife preserve. In a reaction to federal prison sentences handed down to two Oregon ranchers convicted of committing arson against federal land, …
Complete lack of crisis management doesn’t bode well for anyone involved We’ve been critical of the organizers of the Rio Olympic Games, discussing their communications and actions (or lack thereof) in a series of posts and editorials. While we’d like to say things are turning around, new tests showing Rio’s …
Investigating the impact of CEO action on your most valuable resource While the actions of all members of your organization hold the power to impact your reputation, the actions of those at the top typically hold more potential to create lasting damage. Weber Shandwick dug deeper into the relationship between …
