Below you'll find a list of all posts that have been tagged as “crisis communications”
Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World …
There’s no excuse to not come prepared for easily anticipated issues Snapchat certainly holds a spot as a darling of the social media world, but that doesn’t mean it’s immune to controversy. One of the most popular features of Snapchat …
Plan ahead and reduce the impact of negative situations We’ve had the pleasure of guest lecturing classes at the USC Annenberg School of Communication and Journalism, and we can tell you first-hand there are some brilliant minds at work there. With …
Being ready in advance is key to mitigating damage Social media mishaps can turn into crises in the blink of an eye. The best way to prevent a single incident from turning into a costly crisis is to leap into …
[Editor’s note: A big THANK YOU to colleague Phil Cogan for bringing this story to our attention! If you have a topic that might be a good fit for this blog we’d love to see it, drop an email to erik@bernsteincrisismanagement.com …
Are you ready to get messaging moving in the midst of crisis? Today’s stakeholders expect crisis communications to be in full swing just minutes after an incident occurs. To work effectively in the slim window of time you have before …
A hard look at what happens when the market loses faith in your brand There’s a lot out there discussing the importance of reputation and the harm crises can do to a brand or organization. When it comes to making …
Communication is now a two-way street whether you like it or not You don’t wind up leading teams at organizations like Fast Company and Inc. magazine unless you have your finger on the pulse of the modern world, and our …
Did we see the understatement of the year just as 2016 got moving? The first weekend of the new year saw militia members occupying the headquarters of an Oregon wildlife preserve. In a reaction to federal prison sentences handed down to …
Complete lack of crisis management doesn’t bode well for anyone involved We’ve been critical of the organizers of the Rio Olympic Games, discussing their communications and actions (or lack thereof) in a series of posts and editorials. While we’d like …
Investigating the impact of CEO action on your most valuable resource While the actions of all members of your organization hold the power to impact your reputation, the actions of those at the top typically hold more potential to create …
The stats behind this critical member of your team Anyone tasked with speaking for their organization is under serious pressure. While practice and experience can result in the appearance of effortless communication, the reality is that it’s a tough job …
Missing compassion leaves response lacking The sheer number of data breaches we see these days has desensitized people to a certain extent, but what happens when children are suddenly thrown into the mix? Earlier this month, hackers snatched the personal …
A partial response leaves plenty of room for problems What happens when a supposedly trusted piece of software creates a major vulnerability in the systems on which it’s installed? Is the software’s publisher responsible? And, if so, what actions should …
A look at what it takes to truly refine the process If you’re using some type of emergency communication system, whether it’s formal enterprise software or simple already prepared email, text, and social media lists, you’re on the path to …
