Below you'll find a list of all posts that have been tagged as “Crisis Prevention”
The First Line of Defense: Customer Service as a Crisis Prevention Tool By Michelle Sinning, APR In an age where reputations can rise and fall in a single tweet, customer service isn’t just about resolving problems—it’s about preventing a crisis. Too often, companies treat customer service as the final step …
Virtually every crisis today holds some type of threat to reputation. Knowing that fact, it’s critical to consider how you’ll keep this valuable resource intact. Let’s explore the strategic considerations involved in protecting your good name during tough times.
Enhance your brand’s reputation and strategic advantage with comprehensive crisis management planning. Equip your team to handle any challenge with confidence and emerge stronger with our expert insights into the importance of building an effective crisis preparedness framework.
Crisis management planning is a critical part of surviving today’s rapidly shifting world. We can tell you from experience that if you encounter a tough situation without a plan in place, you’ll be wishing this item landed on your to-do list sooner.
In a world where reputation can be your most significant asset or your Achilles’ heel, mastering brand crisis management is crucial.
Crisis response is the art and science of firefighting in business, protecting your reputation, operations, and financial bottom line.
Follow these 5 online reputation management tips to make your business better prepared to spot and address issues before they become crises.
Why It Pays To Educate Employees On Crisis Management Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis …
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting 1,300 restaurants. Covid-19 disrupts every aspect of the global supply …
There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” is greater than the fear of change. At that point, …
Avoiding reputation management issues while discussing social change In the midst of widespread demands for change across America and around the globe, many brands are shifting tones in their marketing efforts to share with powerful messages of support for the Black Lives Matter movement. It’s a welcome sight, but it’s …
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis communications best practices. Here are five ways in which they …
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is that most organizations don’t fully prepare for the worst cases, …
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing situations, substituting more positive or at least neutral ways to …
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority every single day. That said, it’s important to remember there’s …
