Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
When to Talk, When to Walk
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
Walmart’s iPad Abuse Crisis
Ugly employee actions create reputation management crisis for retailer We’ve seen a growing number of YouTube-based crises created not by the actions organizations themselves, but those of employees. Domino’s was one of the first high profile cases, and this month Walmart joined the list. Four employees of a Pikeville, Ky. …
Bloomberg Scores with Sandy Crisis Management
Strong crisis communication helps keep residents safe through the hurricane When Hurricane Sandy came down on New York, the city looked to its mayor for leadership, and he didn’t disappoint. Using all of his substantial crisis management skills, Mayor Bloomberg kept his constituents protected through the power of information. You …
Yes Men Are a Crisis Management No-No
Don’t fall into this common crisis management trap Every crisis presents an opportunity to learn, even if those involved choose not to take the lessons to heart. Fortunately, through case studies we can discover how to best conduct ourselves and our organizations in order to mitigate crisis management risks. In …
Twitter’s Own Crisis Management
What crisis communications “must-do” did Twitter miss? If you have a Twitter account (and who doesn’t at this point?) you may have witnessed a bit of crisis management first-hand earlier this month. When a widespread security issue within the service put a large number of accounts at risk of being …
Dow’s Premature Release Crisis
Chemical company does some quick crisis management after announcement drops early Double checking your work is always important, and it’s even better to get a couple of other people to look it over for errors. The core reason behind this, at least from a crisis management perspective, is not simply …
Nothing is Invulnerable
Even Superman had a weakness Many individuals and organizations would like to believe that they are invulnerable. For some, the belief has been slowly built by success. Perhaps they’ve even encountered a few minor glitches that ironed themselves out, further encouraging the belief that nothing bad can really happen to …
Speaking Effectively for Crisis Management
Master this skill and boost your crisis management abilities Impressions are extremely important when it comes to crisis management, and the act of public speaking is perhaps the most vulnerable to creating the wrong one. There are those rare speakers that convey confidence and purpose while navigating the booby trap …
Calvin and Hobbes on…Crisis Communication
Editor’s note: This guest post from PR pro Brian Adams is fantastic, relating some sage childlike wisdom from the human half of one of the greatest comic strip duos ever to our world of crisis management. Two weeks ago I spent the morning sifting through quotes from a favorite character …
Survival Tips After The Storm from FEMA
Many dangers remain after the storm itself has passed. Please take these after-storm survival tips from FEMA to heart, and don’t forget to share them with relatives, friends and neighbors! CPSC, FEMA and USFA Warn About Deadly Dangers After Hurricane Sandy Passes WASHINGTON, D.C. – Hurricane Sandy is a massive, …
FEMA’s Crisis Management Tips for Hurricane Sandy
With Hurricane Sandy set to make landfall in the next couple of days, the time for to prepare is here. FEMA has done an excellent job of sharing information over the ‘net, utilizing several websites, social media accounts, and emails full of tips like the following, aimed at keeping the …
Busted! Constant Recording as a Crisis Management Reality
Recording catches joyriding mechanics, highlights possibility of constant surveillance In our tech-heavy world, recording devices are everywhere. From the cell phones we all carry to the plethora of James Bond-esque gadgets available online, the chance of your actions being recorded at any given time is such that a prudent crisis …
Would You Like Some Arsenic With That? Rice Crisis Management.
Crisis management time for many rice-related industries How would you feel if I told you that you’re probably consuming several doses of a potent carcinogen and neurotoxin each week? Even worse, you’re feeding your kids the same dose in some of their favorite meals and snacks. That’s exactly what a …
Social Media Doesn’t Close for the Weekend
Use online reputation management to help you catch problems early, or risk walking into a full-blown crisis Monday morning We applaud social media networks for allowing us to communicate with the public on a massive scale, but it’s critical to remember that while many businesses may close for the weekend, …