Below you'll find a list of all posts that have been tagged as “reputation management”
Become the source or risk your reputation Today’s public expects immediate answers. They want to hear about a crisis, type a few words into Google, and have the full story pop up. If they don’t get that, they’re headed to Twitter and Facebook to see what information is available, or …
Three pros bring crisis management to your computer or tv, live and archived The Crisis Show’s second episode is up for those of you who missed the live broadcast last night. This week, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had plenty of fodder. To kick things off our …
Creating a crisis with hamfisted media handling When Mike Elk, reporter for In These Times, headed to an event to question Honeywell CEO Dave Cote on labor issues, the last thing he expected was to be caught in an incident worthy of prime-time TV. Let’s give you the lead-in first…here’s …
Talk crisis management with the pros Tonight marks the first episode of The Crisis Show, a broadcast featuring the talents of Bernstein Crisis Management president Jonathan Bernstein, crisis/litigation expert Rich Klein and social media pro Melissa Agnes. Together, they will provide crisis management analysis for high profile and currently breaking …
Ignoring a growing need for crisis management is bad for business The cruise line industry is notorious for its pricing. Every cruise is promoted as being a deal. 2-for-1 offers. 60 percent off. An 82 percent savings. But a savings of what and two for what? Everybody loves a bargain, …
Denial leads to disaster for J.P. Morgan J.P. Morgan CEO Jamie Dimon has been in the hot seat for over a month now, with the media spotlight firmly affixed to his firm’s mounting losses. When interviewed by sources like The Wall Street Journal in early April regarding questionable trading moves, …
Protect yourself from social media attacks The ease of use and relative anonymity of Twitter has made it into the perfect engine for those with grievances, even unfounded ones, to bring their issues into the public spotlight and give someone’s name a quick run through the mud. This is probably …
USDA demonstrates solid crisis management United States Government agencies are finally embracing crisis management, with organizations from the military to FEMA and more engaging stakeholders in honest and open communication. Today’s story comes from the USDA, whose deft handling of the most recent incident of BSE (aka Mad Cow Disease) …
Plan ahead to protect yourself When we sit down to discuss crisis management with clients, one of the first steps we take is to have them list what they see as their vulnerabilities. From internal problems like disgruntled employees and mechanical breakdowns, to external issues like supply line disruptions or …
It takes a village to solve a crisis Like it or not, crisis management is a team activity. An individual may direct and coordinate the team’s efforts, but it takes input from every department to do things right. In a recent CPA Insider article, Lee Terry drew a colorful metaphor …
Stay honest, or your reputation will suffer No matter how badly you want more business, it never pays to deceive your customers. One reason is that it’s ethically wrong, another is that you never know if the person you’re attempting to fool has a larger audience than your average citizen, …
Everyone faces crises, take this advice to make it through It’s easy for small business owners to become lax in their crisis management. The constant appearance of multinational corporations’ troubles on the front page may lull them into a sense of complacency, assuming that their single shop or small chain …
One false report can spiral out of control in a flash As use of social media by legitimate news outlets rises, so too do the opportunities for irresponsible reporting to plunge individuals and organizations into crisis management mode. If you thought reporters that skipped that pesky “fact checking” part of …
Social media provides valuable platform for military crisis management On May 1, 2010, Naval Support Activities Mid-South experienced floodwaters that displaced over 300 families, single sailors and geographic bachelors, destroyed office buildings, stranded cars and shut off electricity and telephone services. After the first day’s flooding, David Crenshaw, NSA Mid-South’s …
Don’t bury your head in the sand when it comes to crisis management If you’re working in social media or crisis management, it’s probably safe to assume that you’re set up on Google Plus. Unfortunately for Google, it’s also pretty safe to assume that you’re ONLY there to have another …
