A-Rod’s Crisis Management To-Do List

Doing the right thing could sway fence-sitters and restore the faith of fans, but it will take a hefty dose of honesty and humility The saga of Alex Rodriguez has been one full of ups and downs, with repeated mea …

Inflight Internet Provider Gogo Caught in Major No-No

Caught in a potentially shady situation, Gogo’s crisis management doesn’t hold up In-flight Internet provider Gogo was caught in a major no-no this week when a traveling Google engineer disovered it was issuing faked SSL certificates for YouTube. SSL certificates …

Hotels, Reviews, and Reputation

Proof that reviews and the reputation they create have an impact on your bottom line Although it’s widely accepted today that positive reviews are important, for many businesses spending time and money on managing those reviews is an afterthought. To …

Chik-Fil-A’s Data Breach Response Just OK

A decent response that lacked one critical ingredient It appears we can belatedly add Chik-Fil-A to the list of organizations hacked in 2014, as reports have emerged stating the fast food chain was bleeding data from Dec.2, 2013, to Sept. …

Crisis Management Risk – Web Browser Flaws

The prevalence and constant use of web browsers makes then an ideal point of entry for malicious hackers In case the many recent posts to this blog covering cyber crimes haven’t made it clear, at this point it’s not a …

Ebola Handling Error Bad Sign for CDC

Is the agency walking its talk when it comes to crisis management and safety protocol? The CDC is supposed to be setting the standard for coping with Ebola, but a recent slip brought about a major backlash from the scientific …

Military Crisis Management for Cyber Threats

U.S. Cyber Command a solid model for businesses to follow The hacks and breaches of the past several years have made clear to us that cyber crime is here to stay, and that plans to prevent and mitigate the damage …

How Has Social Media Impacted Breaking News?

Knowing about factors that influence reporting will help your crisis management There’s no doubt that social media has affected the way breaking news is reported, for better and for worse. Regardless of whether you believe it’s been a boon or …

Jonathan Bernstein on the Sony Hack and Next Steps

Can the movie studio recover, and if so, how? The Sony Hack is an unprecedented event that could very easily become the new norm. After all, hackers have proven their ability to penetrate just about any system they want time …

Board Members and Their Role in Crisis Management

A look at some crisis management musts for these key players Boards of directors play a crucial role in guiding their organizations through the crisis management process. It is, quite literally, the board who often determines whether a company will …

IBM Study, Cyber Attacks, and Crisis Management

More data from IBM researchers on the current state of system security The past several years have seen a near-constant stream of data breaches, hacks, and other cyber-intrusions that have left individuals and organizations in some seriously sticky spots. While …

Sony Hack – Proof of the Need to Prepare for Cyber Attacks

Does your crisis management plan include the possibility of a devastating hack? The cyberattack that crippled Sony Pictures, led to theft of confidential data and leak of movies on the internet would have challenged almost any cyber security measures, the …

Cyber Threat – Social Login Attacks

Staying aware of threats is part of any good crisis management plan Social logins, where you use your Facebook, Twitter, Google or other social media accounts to log into apps and platforms around the web, have quickly become a norm. …

UK Police Force Accidentally Reveals Journalistic Snooping

Why leaks, accidental or otherwise, need to be covered in your crisis management plans Last week, the Daily Dot reported that a UK police department had utilized legislation aimed at preventing terrorism to snoop on journalists. The department was found …

Getting the Most out of Your Press Releases

Maximize effectiveness and ROI While social media and digital communications are getting all the buzz, a strong press release still has its place in both traditional PR and crisis management. So, what exactly makes for a good press release? VerticalResponse …