Search Engines and PR Success

If nobody can see your content, what good is it doing? Let’s face it, nobody is scrolling through pages and pages of a search for anything. These days, not being on the front page of a Google search is almost …

Crisis Management Quotables…on Living Up to Your Words

A lesson on the value of walking your talk Although executive coaches are often lampooned, those who truly know what they’re doing impart some impressive lessons upon their pupils. Steve Farber is a particularly quotable one, and you’ll quickly see …

Ubisoft and The Connection Between Crisis & Share Price

Lose reputation, lose money Losing reputation will cost you money. While this correlation was sometimes nebulous in the past, more and more cases are coming to light that show crises having a direct impact on share price, a stat no …

Crisis Management Risks in the Cloud

The risks that come with working “in the cloud” Many organizations are making use of cloud storage to facilitate a global workforce and simplify sharing and storage, but far fewer are implementing crisis prevention plans to keep this double-edged sword …

Cheeky Crisis Management Advice for Congress

CNN takes a jab at members of Congress and their frequent self-imposed crises Lawmakers have been landing themselves at the center of scandal since, well, forever. While in the past rumor and innuendo swirled around the Washington elite, the digital …

“Blackfish” a Whale of a PR Problem for SeaWorld

Any PR is good PR? Think again. Recent years have seen the old adage, “any PR is good PR” disproven on a regular basis, and the story of Seaworld in the wake of “Blackfish”, the documentary that cast a dark …

Takata’s Crisis Management – as Faulty as its Airbags?

Poor communication in the wake of crisis can quickly lead to catastrophe Takata, the company behind the faulty airbags that have led to widespread vehicle recalls, was already taking serious heat from its clients. Now, allegations from former employees that …

Crisis Management Quotables…on Looking Confident

Seeing is believing when it comes to having competence and confidence to get the job done World-class athletics are not only about the physical battle, but the mental game. A perfect example is Arthur Ashe, who combined extraordinary talent with …

Home Depot’s Continued Crisis Management

A small change that resulted in a massive improvement in communications We wrote about Home Depot’s initial crisis management for its recent data breach and how it was lacking in compassion, and it looks like the company’s learned something from …

Crisis Management Quotables…on the War for Reputation

Your good name has never been more valuable You’ve probably never heard of Abbott Laboratories, an American pharmaceutical and healthcare product company, but considering the fact that it spans some 130 countries and can boast revenues of over $30 billion …

CurrentC Needs Crisis Management after Data Breach

Losing trust before you get off the ground can be devastating Mobile payment is a hot field right now, and it looks like whoever comes out as the clear favorite is going to reap serious benefits. One newcomer to the …

Crisis Management Quotables…on Breaking Habits

Handled well, crises can leave you stronger in the end Norman Cousins was an American political journalist and world peace advocate whose empathetic views on the human condition I greatly admire. This same empathetic viewpoint is priceless in crisis management, …

Preparing for a Vampire Attack (and other crises to boot)

Crisis management tips for emergencies both supernatural and of this Earth No matter what types of emergencies your organization may face, there are some basic steps anyone can take to get ready. The folks at Omnilert know that, and to …

Crisis Management Quickies: Attacking the Root

The best crisis management in the world can’t help if you don’t fix the root of the problem When it comes to crisis management, messaging and tactics can be used to mitigate damage and alter stakeholder perceptions, but there’s one …

UNC Scrambles for Crisis Management Amid Scandal

A sign of deeper institutional issues? It’s not exactly a secret that star school athletes are frequently given special treatment, and we’re surprised that it hasn’t created scandals for more educational institutions. Some of that may be changing though, after …