The Crisis Show Ep.12 – Recalls, Apple Leak, Montreal Shooting and…

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The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …

CDC Combats West Nile with Web Content

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein 1 Comment

Using web education for crisis management With the Centers for Disease Control reporting 1,590 cases of West Nile so far this year, 2012 officially holds the record for highest number of West Nile infections since the virus was first detected in the U.S. some 13 years ago. To help combat …

Yeah We Lost Your Kid, So What?

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, social media 1 Comment

Appallingly poor online crisis management from United Airlines United Airlines was riding a wave of social media success following the Olympics. With Facebook contests and Twitter stunts accompanying pictures of returning athletes embracing United staff, the campaign was a mounting success. Suddenly, the Monday after closing ceremonies, a new and …

The Crisis Show Ep. 10 – Akin, West Nile, Sports Crises, and that’s not all!

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Karen Freberg, online reputation management, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

In the latest episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes welcomed guest Karen Freberg, assistant professor in Strategic Communications at the University of Louisville and adjunct faculty member for West Virginia University. The crisis management mishaps continue to roll in, and we covered the …

Crisis Management for the Long Haul

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Think beyond the short term when it’s crisis management time It’s a very common crisis management mistake – you see an issue, think of a quick solution, and POOF, it’s fixed in the fastest way possible. Problem is, a “quick fix” has a strong chance of becoming a damper on …

How to Trash a Political Career in 15 Seconds or Less

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, media training, public relations, reputation management, social media Leave a Comment

Rep. Akins reputation is beyond crisis management “Legitimate rape.” If you don’t know what I’m referring to, prepare to be shocked. This weekend, Rep. Todd Akin (R-MO) was the guest on a St. Louis TV news program. A vocal opponent of abortion, Akin should be used to answering questions related …

Twitter #Fail on Integrity Test

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, Olympics, public relations, reputation management, social media, Twitter Leave a Comment

Bowing to pressure from NBC creates need for crisis management Twitter has been revered since its inception as a platform for free speech and mobilizing social movements, but would its partnership with one of the symbols of major corporate media, NBC, lead to a dilution of these ideals? The Independent’s …

Crisis Management for One, Please

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Protecting your reputation on the ‘net When your small business is reliant largely on word of mouth, as they so often are, how do you protect its reputation when upset customers get vocal on the web? This quote, from an AmEx Open Forum article by Angela Stringfellow, features some solid …

CARD – A New Angle on Disaster Preparedness

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Increasing safety in business and community Disaster preparedness agencies often use graphic images or shocking stories in an attempt to scare people into getting prepared for crises. With 44% of U.S. adults admitting to not having basic first-aid kits, and 48% no emergency supplies, it’s obvious that approach isn’t working …

The Crisis Show Ep. 6 – Aurora, CO

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, Jonathan Bernstein, media training, online reputation management, public relations, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

This week’s episode of The Crisis Show featured some seriously hot topics. The theater shootings in Colorado took a front seat, with our hosts discussing the implications, as well as some possible ways to detect the potential for violent crises early on. Following that up, Jonathan Bernstein, Rich Klein, and …

Alleged Delta Employee’s Reddit Posts Create Crisis Management Stir

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, Reddit, reputation management, social media 1 Comment

Respond when your reputation’s threatened The popularity of social media has certainly opened up organizations to new types of crises. For a perfect example, take a look at how a poster on Reddit.com, claiming to be a Delta Airlines employee, responded to a complaint about poor baggage handling: “People get …

Crisis Management Know-How is Prerequisite for Success, Say 65% of Global CCOs

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Know it, use it, or be left in the dust Nearly two-thirds (65 percent) of global chief communications officers (CCOs) say that crisis management experience is today’s prerequisite for success. This requirement has nearly doubled since the survey debuted in 2007 when 33 percent said the same. These findings come …

The Crisis Show Ep. 5 – with guest host Merrie Spaeth

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This week on The Crisis Show, hosts Jonathan Bernstein and Rich Klein covered the top stories in crisis management alongside special guest Merrie Spaeth, former director of media relations for President Reagan. Crises are breaking as fast as we can cover them, and this week our experts had a host …

Japan’s Nuclear Disaster a Man-Made Crisis

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Crisis management failures create big problems Yes, a large tsunami did strike near Tokyo Electric Power Co.’s Fukushima No. 1 power plant, but findings in a report from the Japanese Parliament’s independent investigation commission indicate that it was a series of entirely man-made problems that created a crisis situation. The …

The Crisis Show Ep. 4 – A $3B Drug Scandal, Toyota, Swedish Tweets

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Corporate crises bring crisis management lessons The Crisis Show’s fourth episode was webcast live last night as hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes once again covered the biggest stories in crisis management. The failings of corporate giants was a big topic this week on The Crisis Show. GlaxoSmithKline …