Below you'll find a list of all posts that have been tagged as “crisis communications”
Rep. Akins reputation is beyond crisis management “Legitimate rape.” If you don’t know what I’m referring to, prepare to be shocked. This weekend, Rep. Todd Akin (R-MO) was the guest on a St. Louis TV news program. A vocal opponent of abortion, Akin should be used to answering questions related …
Don’t let lawyers control your crisis management Progressive has made a fortune branding itself as the “everyman” of the insurance world with its kitschy commercials, but a major crisis management failure has caused the brand harm it could have avoided. At the heart of the controversy is a Tumblr created …
Protecting your reputation on the ‘net When your small business is reliant largely on word of mouth, as they so often are, how do you protect its reputation when upset customers get vocal on the web? This quote, from an AmEx Open Forum article by Angela Stringfellow, features some solid …
Increasing safety in business and community Disaster preparedness agencies often use graphic images or shocking stories in an attempt to scare people into getting prepared for crises. With 44% of U.S. adults admitting to not having basic first-aid kits, and 48% no emergency supplies, it’s obvious that approach isn’t working …
Respond when your reputation’s threatened The popularity of social media has certainly opened up organizations to new types of crises. For a perfect example, take a look at how a poster on Reddit.com, claiming to be a Delta Airlines employee, responded to a complaint about poor baggage handling: “People get …
Know it, use it, or be left in the dust Nearly two-thirds (65 percent) of global chief communications officers (CCOs) say that crisis management experience is today’s prerequisite for success. This requirement has nearly doubled since the survey debuted in 2007 when 33 percent said the same. These findings come …
What’s going on in crisis management? Have you caught The Crisis Show yet? Every week, Jonathan Bernstein, Melissa Agnes, and Rich Klein combine their talents to pick apart the good, bad, and straight out ugly crisis management stories that are making the front page. In the third Crisis Show, our …
Catch trouble early to prevent crisis management nightmares It was a blood-boiler of a story, a menacing tale of government gone too far: The Environmental Protection Agency was spying on Midwestern farmers with the same aerial “drones” used to kill terrorists overseas. This month, the idea has been repeated in …
It depends on the culture [Editor’s note: We’re pleased to bring you this article from crisis consultant Tony Jaques.] While the Internet and online technology is rapidly flattening out cultural differences, an incident in Australia provides a reminder that what might be commonplace in one country can trigger a reputational …
Become the source or risk your reputation Today’s public expects immediate answers. They want to hear about a crisis, type a few words into Google, and have the full story pop up. If they don’t get that, they’re headed to Twitter and Facebook to see what information is available, or …
Creating a crisis with hamfisted media handling When Mike Elk, reporter for In These Times, headed to an event to question Honeywell CEO Dave Cote on labor issues, the last thing he expected was to be caught in an incident worthy of prime-time TV. Let’s give you the lead-in first…here’s …
USDA demonstrates solid crisis management United States Government agencies are finally embracing crisis management, with organizations from the military to FEMA and more engaging stakeholders in honest and open communication. Today’s story comes from the USDA, whose deft handling of the most recent incident of BSE (aka Mad Cow Disease) …
You can’t hide facts in the age of the ‘net When it became known that Dough Lynch, vice dean of the graduate school of education at the University of Pennsylvania, did not in fact have a doctorate as he claimed, the University slapped him with “sanctions”, but he kept his …
Everyone faces crises, take this advice to make it through It’s easy for small business owners to become lax in their crisis management. The constant appearance of multinational corporations’ troubles on the front page may lull them into a sense of complacency, assuming that their single shop or small chain …
Social media provides valuable platform for military crisis management On May 1, 2010, Naval Support Activities Mid-South experienced floodwaters that displaced over 300 families, single sailors and geographic bachelors, destroyed office buildings, stranded cars and shut off electricity and telephone services. After the first day’s flooding, David Crenshaw, NSA Mid-South’s …
