Below you'll find a list of all posts that have been tagged as “reputation management”
New hire for NY firm turns heads Former Congressman Anthony Weiner became the namesake of our Weiner Awards thanks to his repeated demonstration of a keen ability to sink his own reputation ship via a multitude of communications platforms. Now, in a turn of events that reads like the start …
If you don’t like the names stakeholders use to describe your organization, do something about it Jennifer Lee Carrell’s career has spanned academia, reporting, theater, and three novels. And, judging by today’s Crisis Management quotable, she’s gained some experience in both dealing with people and telling it like it is …
Putting figures to the phenomenon Our friend Chris Syme shared the below infographic, created by Overdrive Interactive to celebrate Social Media Day 2015, and we knew we had to pass it on to our readers here. It’s common knowledge that social media’s been growing at a rapid clip, but when …
A self-inflicted crisis for O, The Oprah Magazine Failing to meet stakeholder expectations is an almost-certain way to create a crisis. O, The Oprah Magazine, found this out firsthand after creative director Adam Classman responded to a reader’s question, “Can I pull off a crop top?”, by writing, “If (and …
Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared to give itself the right to fire up the robocallers, …
Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself on the road to crisis. Yes, sometimes there is nothing …
Always be watching for ways to enhance your reputation management efforts The best reputation management strategies are constantly evolving to be as effective as possible given our ever-changing world. That means always watching for new ideas to incorporate and innovative ways to accomplish your goals. We found this w3police infographic …
An ugly situation and a chance to do better Although FIFA’s reputation has slowly been sliding downhill as a result of years of questionable decisions and shady dealings, the corruption charges leveled against officials at the organization by Swiss and U.S. authorities gave it a big shove off the reputation …
Reputation and finances are inextricably connected A stronger reputation means more customers and clients, along with greatly reduced risk of lasting damage when crises do hit. Although it can be hard to specifically translate reputation to dollar amounts, research like that behind this infographic from Reputation Institute is becoming more …
Another easily preventable crisis creates financial loss In a perfect example of the type of crisis that would have been averted had those responsible thought to use the just-launched AvoidTheApology.com, UK-based New Adventure Travel Limited thought it would be brilliant if there were images of half-naked folk holding signs that …
Flipping out is not an option Composure is everything, and whether you’re a public figure or an ordinary Joe, blowing up in front of anyone with a recording device can quickly make you headline material. The Cincinnati Reds have been having a tough time recently, and manager Bryan Price finally lost …
Before you launch that “hot” new hashtag, stop and think about what could go wrong What’s it going to take for people to learn that you can’t just slap up a hashtag and assume the outcome will be a positive one? From huge organizations like McDonald’s and British Gas to …
“We didn’t know” is a weak excuse these days Krispy Kreme was left apologizing after a store in Hull, England started promoting “KKK Wednesday”. Meant to stand for “Krispy Kreme Klub”, the promotion was shared on the popular doughnut shop’s UK Facebook page and quickly drew shocked reactions from stakeholders, …
Becoming a go-to the source for information is a proven crisis management tactic The deadly “superbug” outbreak at UCLA Medical Center that left seven sick, two dead, and 179 potentially exposed to bacterial infection has made headlines across the country. Several news stories we reviewed referred to statements from Medical …
[Editor’s note: This guest post comes to us courtesy of Andrea Obston, president of Andrea Obston Marketing Communications, LLC., and touches upon a topic we felt relevant to today’s social climate.] There’s been entirely too much joy floating around about Brian Williams’ fall from grace. Folks are either wagging their …
