The Crisis Show Ep. 10 – Akin, West Nile, Sports Crises, and that’s not all!

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Karen Freberg, online reputation management, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

In the latest episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes welcomed guest Karen Freberg, assistant professor in Strategic Communications at the University of Louisville and adjunct faculty member for West Virginia University. The crisis management mishaps continue to roll in, and we covered the …

Crisis Management for the Long Haul

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Think beyond the short term when it’s crisis management time It’s a very common crisis management mistake – you see an issue, think of a quick solution, and POOF, it’s fixed in the fastest way possible. Problem is, a “quick fix” has a strong chance of becoming a damper on …

Crisis Management for One, Please

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media Leave a Comment

Protecting your reputation on the ‘net When your small business is reliant largely on word of mouth, as they so often are, how do you protect its reputation when upset customers get vocal on the web? This quote, from an AmEx Open Forum article by Angela Stringfellow, features some solid …

CARD – A New Angle on Disaster Preparedness

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, disaster preparedness, disaster response, Erik Bernstein, Jonathan Bernstein Leave a Comment

Increasing safety in business and community Disaster preparedness agencies often use graphic images or shocking stories in an attempt to scare people into getting prepared for crises. With 44% of U.S. adults admitting to not having basic first-aid kits, and 48% no emergency supplies, it’s obvious that approach isn’t working …

The Crisis Show Ep. 6 – Aurora, CO

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, Jonathan Bernstein, media training, online reputation management, public relations, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

This week’s episode of The Crisis Show featured some seriously hot topics. The theater shootings in Colorado took a front seat, with our hosts discussing the implications, as well as some possible ways to detect the potential for violent crises early on. Following that up, Jonathan Bernstein, Rich Klein, and …

Alleged Delta Employee’s Reddit Posts Create Crisis Management Stir

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, Reddit, reputation management, social media 1 Comment

Respond when your reputation’s threatened The popularity of social media has certainly opened up organizations to new types of crises. For a perfect example, take a look at how a poster on Reddit.com, claiming to be a Delta Airlines employee, responded to a complaint about poor baggage handling: “People get …

Crisis Management Know-How is Prerequisite for Success, Say 65% of Global CCOs

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media Leave a Comment

Know it, use it, or be left in the dust Nearly two-thirds (65 percent) of global chief communications officers (CCOs) say that crisis management experience is today’s prerequisite for success. This requirement has nearly doubled since the survey debuted in 2007 when 33 percent said the same. These findings come …

The Crisis Show Ep. 5 – with guest host Merrie Spaeth

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Merrie Spaeth, online reputation management, public relations, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

This week on The Crisis Show, hosts Jonathan Bernstein and Rich Klein covered the top stories in crisis management alongside special guest Merrie Spaeth, former director of media relations for President Reagan. Crises are breaking as fast as we can cover them, and this week our experts had a host …

Japan’s Nuclear Disaster a Man-Made Crisis

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media Leave a Comment

Crisis management failures create big problems Yes, a large tsunami did strike near Tokyo Electric Power Co.’s Fukushima No. 1 power plant, but findings in a report from the Japanese Parliament’s independent investigation commission indicate that it was a series of entirely man-made problems that created a crisis situation. The …

The Crisis Show Ep. 4 – A $3B Drug Scandal, Toyota, Swedish Tweets

Erik Bernstein crisis management, Crisis Prevention, Crisis Response, Jonathan Bernstein, online reputation management, reputation management, Rich Klein, social media, The Crisis Show, Toyota Leave a Comment

Corporate crises bring crisis management lessons The Crisis Show’s fourth episode was webcast live last night as hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes once again covered the biggest stories in crisis management. The failings of corporate giants was a big topic this week on The Crisis Show. GlaxoSmithKline …

Obama Campaign Turns Attack Ad Against Attackers

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media 1 Comment

Smooth crisis management from the Obama administration The U.S. Presidential race is heating up, and with it comes the opportunity to observe crisis management situations on a grand stage. When the oil-rich Koch brothers launched a multimillion dollar attack ad against the Obama administration, a response was required (remember, allowing …

The Crisis Show Ep. 3 – The Good, the Bad, and the Ugly

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

What’s going on in crisis management? Have you caught The Crisis Show yet? Every week, Jonathan Bernstein, Melissa Agnes, and Rich Klein combine their talents to pick apart the good, bad, and straight out ugly crisis management stories that are making the front page. In the third Crisis Show, our …

Smartphone Growth Dramatically Increases Crisis Management Threat

Erik Bernstein crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media Leave a Comment

110 Million smartphones are watching! In 2007, just under 3% of the U.S. population owned a smartphone. Today, it’s 35%.  Nearly 110 million Americans.  A more-than-tenfold increase in five years! Those astounding figures from comScore Data Mine have profound implications for your  organization’s crisis preparedness.  Out of any crowd of bystanders, a …

Talk to Your Online Community in Times of Crisis

Erik Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media Leave a Comment

Crisis management calls for constant communication One of our most-used sayings here at Bernstein Crisis Management is, “in the absence of communication, rumor and innuendo fill the gap.” Never has that been more true than now, where the line between accredited media member and amateur e-reporter is almost completely blurred. …

They Call it an “Ambush”

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, Judy Hoffman, media training, public relations, reputation management 1 Comment

Crucial crisis management advice for a common conundrum Editor’s note: Many thanks to crisis management/community relations pro Judy Hoffman for allowing us to publish the following article. Perhaps you have heard the term “ambush interview.”  It can mean several different things to media trainers like myself. The dictionary defines ambush as …